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4月24日 One Eventful DayIt was a beautiful morning. I took my usual path to go to the bus stop which I'd need to go through several block of flats. Just 2 blocks away from my flat, the open space was condored off and several police were below the flat talking to a lady.
"Don't tell me there is a body there..." I thought to myself.
Out of curiousity, I took a deep breath and turned to see -- there was a body covered with white sheet on the field! "That must be the girl's mother," the crowd said. I took a last look and continued my journey.
Why did she do that? Life is so precious and fragile, what happened that made her do this? Haven't she thought of her family members? They must be devastated to see this. Especially her mother. She must be heartbroken, seeing her precious daughter, whom she loved and took great pains to bring up, left her.
On the very same night, I was on my way back home after my usual cellgroup meeting. While waiting at the traffic light, I was happily keying in my sms when I suddenly heard a loud thud and shoutings across the street.
I couldn't believe what I've seen. 3 Indian guys were beating up a middle age guy at the traffic light across the street! They used their punches and kicks... and even resort to using the rubbish bin to hit the man continuously. No one stopped them. Everyone watched with arms folded at the coffee shop which is less than 5 meters away from the actual scene.
Thankfully, some car drivers tried to stop them by horning and shouting at the 3 young chaps. But no one, no one move forward to help. The 3 chaps did not stop, until eventually the traffic was congested as all the drivers start to horn at them too.
I stood there motionlessly, still stunned by what I just saw. Just what have the world become? As the 3 guys ran towards me, still murmuring vulgarities, I stared at them thinking, "don't you have a sense of shame?" Their eyes shun mine and they finally disappeared into the block of flats behind me.
I ran towards the middle age man, praying that he'll be alright. Before I reach him, there were already 2 other aunties attending to him. I looked to the onlookers at the coffeeshop. There were more than 30 people there, yet none stood up to help the man. What where the crowd thinking? What was on their mind? Why were they scared to interfere? Putting myself into their shoes, I can imagine their difficulties. It must have been a hard decision to make. Putting danger to themselves if they were to intervene. What would I do if I were them? What would I do, if I were a guy who has learnt some self-defence skills? Will I interfere with such matters?
How about you? Will you?
4月18日 I'm getting OldFrom the recent incidences around me, I realised I'm getting old. Forgetting my bosses' schedules, bible for cellgroup, and even the most important thing on someone's birthday -- the card! Oh my! What's going on to me?
Not only I felt angry with myself, I felt sorry for making such mistakes too... :( I don't like it. Not at all. I don't like the feeling of making mistakes.
God give me the memory to remember things, give me the wisdom to plan things. I ask of more wisdom to make decisions, more memory bank to store information! 4月4日 Spirit of Service Excellence"Sorry, I can't help you."
"That's just too bad"
"You just gotta wait"
Does any of these sound familiar to you? Last year , our Singapore government just launched a service excellence programme, GEMS, to promote customer service excellence in Singapore.
GEMS simply means Go-the-Extra-Mile-for-Service movement. Like many of us have experienced, the service levels in many places just got to buck up.
Just today, I needed to courier some documents to China so I went to the reception to get a courier slip.
"Sorry leh, our courier slips just finish," said the receptionist. "Tomorrow you can collect it from me."
"Finished?? What do you mean by finish? I though you do keep stock?" I asked her anxiously, as I have an urgent document to be out.
"Oh too bad. Ya loh, stock finish, and we don't keep so much stock for that, we have a certain quota to follow." She gave me that whatever it is look.
I am amazed by what she just said. "Too bad." What does she mean by too bad? Is it too bad that she don't keep stock? Or too bad that they have such a wierd ruling that no one's been told of.
When we were at Genting and KL last weekend, we encountered several incidents like this as well. One of which was when we first arrived at Genting Resort Hotel at 3 am in the morning. As expected, we were told to wait till 6am before we can check in. What we didn't expect was that, there were no one to keep our luggage for us. Yes, there was no bellboy at the concierge. We waited for 15 min. Then 1/2 hour. Frustrated, I approach the front desk for help, which is just next to the concierge room. "Hi, we need to check in the luggage, but there was no one at the concierge. Can you help me?"
"Sorry we can't help you. You just got to wait." said the front desk officer.
"But we have been waiting for 1/2 hour!" I was so frustrated that you could imagine my reaction to this.
"Ya, but we can't help you. No bellboy to take in the luggage, maybe he just walked away. You seat there first and wait." She said, as she tries to call the extension of the concierge counter, which is OBVIOUSLY empty in front of her.
This was not the kind of reply we had imagined. The least that she could do, is to collect the luggage on behalf of the concierge and give us a tag. But she didn't. Finally we waited for a total of 45 minutes before the bellboy could be seen. Total waste of time! I can't believe that this could still be a 4 star hotel.
Our stay in KL was pleasant. We were pleased with the hotel we chose this time -- Melia Sol KL. Courteous and friendly staff at the front desk, even the bellboy was so warm. Just one thing -- the water in the hotel.
When we first used the water in our bathroom, the water was murky, somewhat looked like water mixed with soil. Grouse! We thought of boiling some water, now what? Thinking that there might be something wrong with the pipe in our room, I called the front desk for help.
"Sorry, there is something wrong with the piping in the whole of Selangor, so the water is like that." said the front desk officer.
"The whole of Selangor? So how are we going to boil water?" I asked
"Sorry I can't help you. The water is like that." she replied.
"Can you get me some drinking water for me to boil then? Or some hot water?" I asked again. I'm sure they have some alternative ways to provide for their guests.
"Sorry I can't help you. The water in whole of Selangor is like that." she replied again. Does she understand what I mean? Don't they have other measures to counter this problem??
Oh well, we got ourselves several bottles of distilled water and the rest is history.
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